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Delta removes an employee, changes its uniform policy after backlash over social media post perceived to be anti-Palestinian

Delta removes an employee, changes its uniform policy after backlash over social media post perceived to be anti-Palestinian
July 12, 2024

(CNN) โ€” A Delta employee has been removed from their position with the airlineโ€™s social media channels following backlash over a post made from an official account that some perceived to be anti-Palestinian.  

In a statement shared with CNN Friday, Delta said the company โ€œremoved a mistakenly posted comment on X Wednesday because it was not in line with our values and our mission to connect the world.โ€

โ€œThe team member responsible for the post has been counseled and no longer supports Deltaโ€™s social channels,โ€ the airline said in the statement. โ€œWe apologize for this error.โ€

On Wednesday, an account on X reposted pictures of two Delta flight attendants wearing Palestinian flag pins on their uniforms. Itโ€™s unclear what account posted the initial images.

โ€œSince 2001 we take our shoes off in every airport because a terrorist attack in US soil. Now imagine getting into a @Delta flight and seeing workers with Hamas badges in the air. What do you do?โ€ the post read, falsely equating the Palestinian flag to the one flown by the militant group.

Screenshots show that Deltaโ€™s official account replied on Wednesday, writing, โ€œI hear you as Iโ€™d be terrified as well, personally. Our employees reflect our culture and we do not take it lightly when our policy is not being followed.โ€ That post has since been deleted, and it wasnโ€™t clear what policy the post was referencing.

The reply sparked a swift backlash from Delta employees and leaders in Palestinian and Muslim communities.

Azka Mahmood, executive director of the Council on American-Islamic Relations chapter in Georgia, where the airline is based, said in a statement that conflating the Palestinian national symbol to Hamas โ€œerases the existence and legitimacy of the entirety of Palestine.โ€ 

โ€œThe Palestinian flag represents a country and national aspirations of over 7 million Palestinians,โ€ she said. โ€œIt is clear that some groups want to delegitimize the flag of Palestine entirely, suppress any expression of the existence of Palestine, and discourage open support for Palestinian rights.โ€ 

A Delta spokesperson said the flight attendants pictured were compliant with the companyโ€™s current uniform guidelines and the company has contacted them to offer support. Both flight attendants remain employed by the company, the spokesperson said

However, effective Monday, the company will only allow US flag pins to be worn, Delta told CNN. The move is a departure from previous policies that allowed pins representing countries and nationalities from around the world to be displayed, according to the spokesperson.

Mahmood criticized the change to the uniform policy, noting that it โ€œerodes (Delta employeesโ€™) freedom of expression.โ€

โ€œWe should be concerned that this policy change has come about in response to negative attention related to Palestine in particular. It speaks volumes that in the past flight attendants have been able to sport pins showing solidarity with Ukraine, for instance, without any issue,โ€ she said. โ€œDelta should stand by its employeesโ€™ right to free speech and expression rather than caving to pressure.โ€

On Thursday, a group of Delta employees working to unionize posted an open letter they sent to the companyโ€™s CEO, demanding a public apology for the post.

โ€œFor decades, it has been common practice for crew members to wear pins reflecting their heritage. The strength of diversity at network airlines is celebrated as a reflection of the places and people we connect around the world,โ€ the group said in its letter.  

โ€œEveryone should be able to freely express their pride and support for their heritage without encountering hostility or discrimination from employers or customers.โ€

Following the incident, civil rights activist and American Islamic scholar Omar Suleiman โ€“ who has about 8 million followers across social media platforms โ€“ urged his followers to boycott Delta.

In 2023, CAIR said it received the highest number of complaints of anti-Muslim bias in the organizationโ€™s 30-year history, CNN previously reported.

The civil rights group said nearly half of the complaints it has received occurred in the final three months of the year, after the October 7 Hamas attack on Israel. Mahmood maintains the numbers likely โ€œunderrepresent the true extent of anti-Muslim activity in the U.S.โ€ due to lack of knowledge on how to report incidents as well as some citizens โ€œsimply accept[ing] it as part of life in the U.S.โ€ 

The-CNN-Wire
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