DOT Fines Southwest Airlines $140M Over 2022 Meltdown
The knives came out for Southwest Airlines Monday as the Department of Transportation (DOT) slapped the carrier with a record $140 million fine resulting from massive flight disruptions stranding countless travelers over Christmas 2022. The penalty dwarfs previous settlements and signals regulators’ dwindling patience for operational meltdowns, leaving fliers high and dry.Southwest faced the DOT’s wrath over its systemic collapse in the week leading up to Christmas after a winter storm overwhelmed outdated crew scheduling technology. The cascading cancellations swelled to nearly 17,000 flights, disrupting travel plans for upwards of 2 million customers purchasing higher-yield holiday tickets long in advance.
December 21, 2023